Refund Policy
At Faith Room, we want you to be happy with your purchase. If you experience an issue with your order, please contact us and we’ll do our best to assist.
Digital Products
Due to the nature of digital products, ebooks and other digital downloads are generally non-refundable once the product has been delivered, downloaded, or accessed, except where required by applicable law or where the file is defective or we are otherwise unable to provide the purchased product.
Please make sure you select the correct digital product before completing your purchase.
Physical Products
If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible after receiving your order.
Please include:
- Your order number
- Your full name
- A description of the issue
- Clear photographs of the product, where applicable
Depending on the circumstances, we may offer a replacement, repair, refund, or another appropriate solution, subject to applicable consumer-protection laws.
Change of Mind
Refunds or exchanges for change-of-mind purchases are subject to our store policy and applicable South African consumer law. Products may need to meet certain conditions before a return or exchange can be considered.
Refund Processing
If your refund is approved, we will process it using the applicable payment method. The time it takes for the funds to appear in your account may depend on your payment provider or bank.
Need Help?
If you have questions about a refund, return, or your order, please contact us:
Faith Room — Helping You Grow Deeper in God's Word.