Privacy Policy
At Faith Room, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.
1. Information We Collect
When you place an order or interact with our website, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing and delivery address
- Order and purchase information
- Information you provide when contacting our support team
We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website activity.
2. How We Use Your Information
We may use your information to:
- Process and fulfil your orders
- Deliver physical products to you
- Provide access to digital products
- Send order confirmations and important updates
- Respond to customer enquiries
- Improve our website, products, and customer experience
- Prevent fraudulent or unauthorized transactions
- Send marketing communications where you have provided appropriate consent
3. Payment Information
Payments are processed through third-party payment providers. Faith Room does not intentionally store your full card or banking details on our own systems.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
4. Sharing Your Information
We do not sell your personal information.
We may share relevant information with trusted service providers when necessary to operate our business, such as payment processors, delivery/courier companies, website providers, and email or customer-support services.
These providers only receive information reasonably necessary to perform their services.
5. Cookies
Our website may use cookies and similar technologies to help provide essential website functionality, remember preferences, understand website usage, and improve your shopping experience.
You can adjust your browser settings to manage or disable certain cookies. Some website features may not function properly if cookies are disabled.
6. Marketing Communications
If you subscribe to our marketing communications, we may send you information about Faith Room, new products, special offers, and other relevant updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us.
7. Protecting Your Information
We take reasonable steps to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
8. Your Privacy Rights
Depending on applicable South African privacy laws, including the Protection of Personal Information Act (POPIA), you may have rights regarding the personal information we hold about you.
You may contact us to request information about how your personal information is handled or to raise a privacy-related concern.
9. Third-Party Websites
Our website may contain links to third-party websites or services. Faith Room is not responsible for the privacy practices or content of external websites.
We recommend reviewing the privacy policy of any third-party website you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.
Any updated version will be posted on this page with a revised Last Updated date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
Faith Room
📧 support@faithroom.co.za
Faith Room — Helping You Grow Deeper in God's Word.